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Essay

Attrition

Essay specific features

 

Issue:

Business

 

Written by:

Sadie D

 

Date added:

December 21, 2016

 

Level:

University

 

Grade:

A

 

No of pages / words:

2 / 328

 

Was viewed:

206 times

 

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Essay content:

Says C K Taneja, managing director, Green Field Online, a market research BPO: "Sometimes the executive hired and trained for process A, is shifted to process X, Y or Z at the end of his training. It's highly unethical and unfair to the employees. But reality is cruel." Attrition has a tremendous impact on the DMoQs (Delivery Model of Quality) that require an agent to pick up a phone within three rings...
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DMoQs goes down sharply. The C-Sat (Customer Satisfaction) scores also deteriorate. The AHT (Average Handling Time) shoots up when an entirely new person is kept to handle calls. Says Ian Stern, co-promoter, Holistic Enterprises, a voice and accent training firm: "An executive starts becoming 100% productive only after six months of taking calls...
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General issues of this essay:
Brand Building - Hamam Brand Building Of Voltas Brand Value Brand Building Service Brand: Enhancing Brand Through Operational Staff'S Brand Commitment. Research Proposal brand building global brand Lenovo: Building a Global Brand Note on Measuring Brand Awareness, Brand Image, Brand Equity and Brand Value Pierre Chandon The Moderating Role Of Product Involvement Among Category Similarity, Brand-Specific Assoications And Evaluation Of Brand Extention The Walt Disney Company: The Art of Brand Building Keeps Disney Center Stage When Launching A New Product, It Is Better To Pursue A Brand Extension Strategy, Than To Develop A New Brand Why and under what conditions are people more likely to buy brand names rather than their generic counterparts? Xlri Brand Building People prefer to know or learn from what they see instead of what they hear.
 

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