A Study On The Impact Of Employee Empowerment To Customer Satisfaction

Essay specific features

 

Issue:

Business

 

Written by:

Raymond D

 

Date added:

July 17, 2014

 

Level:

University

 

Grade:

A

 

No of pages / words:

1 / 237

 

Was viewed:

2218 times

 

Rating of current essay:

 
Essay content:

Although many studies were conducted in various industries there seems to be a lack of research amongst seafarers on cruise ships. Satisfaction reflects with the kind of motivational factors the company is doing. From the top level management to the lower level.They should give importance to the employees who contributed the company's success...
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Employees are said to be the asset of the company.Specifically, role ambiguity emerges as the most influential variable in the employee-role interface, and employee adaptability is a highly determining factor for the delivery of effective role-prescribed and extra-role performances. Implications for the management of customer-contact service employees and directions for further research are discussed...
displayed 300 characters

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