Adr Benchmarkings

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Issue:

Business

 

Written by:

Rosamaria D

 

Date added:

June 12, 2016

 

Level:

 

Grade:

A

 

No of pages / words:

4 / 896

 

Was viewed:

2906 times

 

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Essay content:

McGraw-Hill created another resolution avenue through its voluntary FAIR (Fast and Impartial Resolution) Program. The FAIR Program was established in 1995, under the directive of Chief Executive Officer Joseph L. Dionne. According to Dionne, “It was time to supplement the open-door policy with a formal, in-house alternative dispute resolution program (ADR)...
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Dionne. According to Dionne, “It was time to supplement the open-door policy with a formal, in-house alternative dispute resolution program (ADR)...to develop something that settled disputes quickly, something good for morale,” (Bencivenga, 1996, ¶ 1). The program has three phases, starting with filing a written complaint with the corporation and receiving a decision...
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