Controlling non-financial performance as a key to improved productivity

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Issue:

Business

 

Written by:

Shirley C

 

Date added:

December 11, 2014

 

Level:

University

 

Grade:

 

No of pages / words:

3 / 790

 

Was viewed:

8390 times

 

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Essay content:

Financial performance is unquestionably important, but as businesses became more modern, more competitive, managers started to see that a big part of what influences financial performance indicators are non-financial performance measures. Metapraxis (1998) highlight this saying that "Customer satisfaction (?) also has to exist before purchases are financially consummated...
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Metapraxis (1998) highlight this saying that "Customer satisfaction (?) also has to exist before purchases are financially consummated." [1], which is only one of the examples that one could find as to why non-financial performance indicators influence financial indicators and why it is good business to measure them...
displayed 300 characters

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