Customer Satisfation

Essay specific features

 

Issue:

Business

 

Written by:

Zena H

 

Date added:

August 11, 2014

 

Level:

University

 

Grade:

A

 

No of pages / words:

18 / 4985

 

Was viewed:

6318 times

 

Rating of current essay:

 
Essay content:

Companies that are certified ISO 9001:2000 must now demonstrate how they measure customer satisfaction, and how they are improving in this area. Firms planning to become ISO certified will need to begin developing these capabilities. Increasing competition (whether for-profit or nonprofit) is forcing businesses to pay much more attention to satisfying customers...
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Increasing competition (whether for-profit or nonprofit) is forcing businesses to pay much more attention to satisfying customers. Customer satisfaction is an ambiguous and abstract concept and the actual manifestation of the state of satisfaction will vary from person to person and product/service to product/service...
displayed 300 characters

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