Customer Service

Essay specific features

 

Issue:

Business

 

Written by:

Danny M

 

Date added:

August 24, 2010

 

Level:

College

 

Grade:

A

 

No of pages / words:

1 / 131

 

Was viewed:

8992 times

 

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Recognizing...
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This aspect of customer service is critical to the long-term profitability of a firm. Firms that develop a reputation for consistently remedying customer complaints are more likely to develop customer loyalty and, over time, may increase their market share. Conversely, firms that develop a reputation for not being willing to remedy their customers'' complaints may slowly lose many of their customers (Blodgett 31-42)...
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