GAP ANALYSIS: GLOBAL COMMUNICATIONS

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Issue:

Business

 

Written by:

Daniel D

 

Date added:

July 26, 2014

 

Level:

University

 

Grade:

A

 

No of pages / words:

5 / 1382

 

Was viewed:

7588 times

 

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Essay content:

Global Communications has come up with a plan to outsource their call centers to India and Ireland. They are also planning on restructuring the remaining workforce. Unfortunately, this resulted in many layoffs and has cause friction with the union. This has raised several challenges and opportunities for Global Communication to become a leader in the telecommunications industry again...
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First, the company has to expand on their products. It has been said that other countries have more advanced technologies then in the United States (Global Communication Scenario, 2007). This reason is why they are outsourcing call centers to India and Ireland. By moving their call centers to these countries will allow them to offer the customers for products and able to expand on their currents products...
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