holistic thinking in management

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Issue:

Miscellaneous

 

Written by:

Danial N

 

Date added:

June 20, 2012

 

Level:

University

 

Grade:

A

 

No of pages / words:

12 / 3179

 

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5516 times

 

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Over the years the definition of quality has been revised from being applied only to products; subsequently quality initiatives have evolved to encompass focus on customer satisfaction, continuous improvement, people involvement, empowerment of the employees, team work, data-driven decision making etc...
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There is ample evidence of attention to quality in the pre-industrial revolution era, as evinced in the legacy of the Egyptian civilization and other civilizations of that age. But it was the industrial revolution which brought into prominence "Quality" in managerial thought. We begin with Eli Whitney's invention of technique of producing interchangeable parts as the first recorded initiative in quality management...
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