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Essay

Intelligent Call Routing

Essay specific features

 

Issue:

Miscellaneous

 

Written by:

Robert P

 

Date added:

August 21, 2016

 

Level:

University

 

Grade:

A

 

No of pages / words:

14 / 3653

 

Was viewed:

6750 times

 

Rating of current essay:

 
Essay content:

Harrison, how are you today?" Surprised that the agent knew he was the one calling, he then mentions that he is interested in a credit limit increase. After the agent helps him with his primary objective, the agent says, "I noticed you have been traveling a lot lately; would you be interested in upgrading to our new Travelers Green Card?" That's right...
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The agent knows a lot about him, but how? Remember the 15-digit account number he entered? To Mycorp it's much more then 15-digits: it's about every product he has purchased using his Mycorp credit card; his language preference; if he is past due on his bill; if he is considered a high value customer to the organization; the type of card he has, and much more...
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General issues of this essay:
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