Is the cross training of customer service effective? the case at the NYC Dept of Education

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Issue:

Miscellaneous

 

Written by:

Yvonne B

 

Date added:

February 19, 2013

 

Level:

University

 

Grade:

A

 

No of pages / words:

25 / 6738

 

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8593 times

 

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Each of the ten regions is organized into either three or four community school districts including the high schools geographically included within the boundaries of the region. Each region houses a Learning Support Center which houses the instructional leadership team for the Region as well as a full service Parent Support Office...
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There are also six Regional Operational Centers, which provide operational support to schools. In July of 2007 the Department of Education will undergo reorganization in an effort to streamline management and move more money into the classroom. The Regional Operational Centers will still provide operational support to schools but will be called Integrated Service Centers...
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