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Kaizer

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Issue:

Business

 

Written by:

Kelly K

 

Date added:

November 8, 2015

 

Level:

University

 

Grade:

A

 

No of pages / words:

7 / 1754

 

Was viewed:

1852 times

 

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Essay content:

These departments included Claims (who pay the bills for service providers outside of the Kaiser Permanente network), and Patient Business Services (who send invoices to members for services received within Kaiser Permanente). Due to the unforeseen challenges created by the system upgrade, it was decided that MSD would process the calls for both of the affected departments...
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Due to the unforeseen challenges created by the system upgrade, it was decided that MSD would process the calls for both of the affected departments. Unfortunately, this created a catastrophic event of MSD receiving numerous phone calls from upset members—who had received bills a year after the service had been provided...
displayed 300 characters

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