Learning & Performing Development in Asia - A Study of the evaluation of McDonald's and BreadTalk's Training Programs

Essay specific features

 

Issue:

Business

 

Written by:

Thelma D

 

Date added:

June 1, 2014

 

Level:

University

 

Grade:

A

 

No of pages / words:

41 / 11299

 

Was viewed:

649 times

 

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Essay content:

A comparison with an overseas company, McDonald’s, was also done to provide suggestions for improvement for BreadTalk’s evaluation methods. There are three key objectives of the report: first, to identify models, frameworks, methodologies, and approaches as well as their uses and feasibility in evaluating training programs; second, to summarize how the quality and effectiveness of these evaluations are assessed in theory and in reality, and mainly, what cutting-edge methods and approaches other organisations use to maintain the quality and effectiveness of their evaluations; and, third, to outline some common practices of corporate evaluation units...
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The review found that the reigning framework for evaluating training programs – and the subsequent models, methods and approaches – is one outlined more than forty years ago by Donald Kirkpatrick. His framework evaluates training programs in terms of four levels – reaction, learning, behavior, and results...
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