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Written by:

Joseph M


Date added:

May 10, 2016








No of pages / words:

10 / 2734


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Then he dials three Starbucks stores at random to say thank you to employees and ask for feedback. But as the Seattle-based coffee giant grows globally by more than four stores and 200 employees every day, the surprise phone calls from the top brass are also a calculated strategy for maintaining the small-company atmosphere that Starbucks hopes to retain despite its explosive rate of expansion...
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who joined Starbucks in 2002. "We're growing at 20 percent a year. We've got to be able to reach into this organization and say, ?How's it going?' and ?Good job!' If any company doesn't have the time to talk to people on the front lines, then you might as well close it up, because it's not going anywhere...
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