Operations Management and Ethics

Essay specific features

 

Issue:

Business

 

Written by:

Raymond Y

 

Date added:

February 26, 2015

 

Level:

University

 

Grade:

A

 

No of pages / words:

2 / 341

 

Was viewed:

8400 times

 

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Essay content:

About three months ago my department was faced with making a major ethical decision about a large part of our operation. Per our customer's request, we began a process of shipping damaged phones (that were sent in by the customer) back to the customers, if they are not insured or under warranty. A letter, listing the damage type and the replacement price of the phone model was also included...
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A letter, listing the damage type and the replacement price of the phone model was also included. All of those phones are first received in to our inventory tracking system by a different department, before my department handles them. After the first few days of our new process, a reoccurring problem was discovered...
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