Operations Management and Ethics
Essay specific features
February 26, 2015
No of pages / words:
2 / 341
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About three months ago my department was faced with making a major ethical decision about a large part of our operation.
Per our customer's request, we began a process of shipping damaged phones (that were sent in by the customer) back to the customers, if they are not insured or under warranty. A letter, listing the damage type and the replacement price of the phone model was also included...
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A letter, listing the damage type and the replacement price of the phone model was also included. All of those phones are first received in to our inventory tracking system by a different department, before my department handles them.
After the first few days of our new process, a reoccurring problem was discovered...
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