Essay specific features
June 5, 2016
No of pages / words:
2 / 374
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Paper work was essential for all their documentations and customer tracking, so they discovered after a while that they're diving in piles of papers. If a customer complains about a certain issue, it will take the department employees a considerable amount of time to find his file, discover the problem and reply to him or to the management section itself...
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There are not any clear workflow steps starting from the registration of a customer until the delivery of the required service.
The development of such application will have the following objectives:
1. Customer Satisfaction.
2. Reduce employee efforts to come up with results.
3. Increase the daily employee's performance...
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