Ritz

Essay specific features

 

Issue:

Business

 

Written by:

Michael G

 

Date added:

January 28, 2012

 

Level:

University

 

Grade:

A

 

No of pages / words:

1 / 278

 

Was viewed:

8222 times

 

Rating of current essay:

 
Essay content:

The Ritz-Carlton focuses on taking care of their customers and employees, which was the reason to create “The Gold Standards” of customer service. These standards include the Three Steps of Service, the Motto, the Employee Promise, the Credo and the Twenty Basics and each employee and manager, everybody, whom makes that company running, has to know them and adopt them...
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These standards include the Three Steps of Service, the Motto, the Employee Promise, the Credo and the Twenty Basics and each employee and manager, everybody, whom makes that company running, has to know them and adopt them. By understanding the standards every employee should be able to deliver the highest level of service and with it satisfy the customer...
displayed next 300 characters

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