Service Management

Essay specific features

 

Issue:

Social Issues

 

Written by:

Erica M

 

Date added:

August 5, 2012

 

Level:

University

 

Grade:

B

 

No of pages / words:

1 / 264

 

Was viewed:

4233 times

 

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Essay content:

The discipline is not concerned with the details of how to use a particular vendor's product, or necessarily with the technical details of the systems under management. Instead, it focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users...
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Instead, it focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users. ITSM is generally concerned with the "back office" or operational concerns of information technology management (sometimes known as operations architecture), and not with technology development...
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