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Essay

SERVQUAL

Essay specific features

 

Issue:

Business

 

Written by:

Brittney C

 

Date added:

August 20, 2015

 

Level:

University

 

Grade:

A

 

No of pages / words:

26 / 7208

 

Was viewed:

5309 times

 

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Essay content:

Vallalatorientalt 2. Vevoorientalt ? hibalehetoseg-, es kovetkezmenyanalizis (Zachke, 1988) ? statisztikai minosegellenorzes, ? hibakoltseganalizis (Steinbach, 1988) 2.1. Differencialatlan 2.2. Differencialt ? globalis minosegmegiteles ? globalis elegedettseg 2.2.1. Objektiv 2.2.2. Szubjektiv ? Silent-Shopper eljaras (Drewes, 1988) ? Termektesztek ? Mutatoelemzesek (Gork, 1988) 2...
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Differencialatlan 2.2. Differencialt ? globalis minosegmegiteles ? globalis elegedettseg 2.2.1. Objektiv 2.2.2. Szubjektiv ? Silent-Shopper eljaras (Drewes, 1988) ? Termektesztek ? Mutatoelemzesek (Gork, 1988) 2.2.2.1. Gyengesegiranyzott 2.2.2.2. Erosseg- es ? panaszszituacio-elemzes (Bruhn gyengesegiranyzott 1982) ? tobbtenyezos eljaras ? A problemak fontossag- es ? dekompozicios eljaras gyakorisagelemzese (Strauss/Hentschel 1990) 5...
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General issues of this essay:
QUALIDADE EM SERVICOS – Estudo comparativo dos atributos mais valorizados pelos clientes na avaliacao da qualidade em servicos – uma aplicacao do modelo SERVQUAL SERVQUAL SERVQUAL
 

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