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technology used in call center

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Issue:

English

 

Written by:

Anonymous

 

Date added:

March 14, 2017

 

Level:

University

 

Grade:

A

 

No of pages / words:

7 / 1717

 

Was viewed:

680 times

 

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Essay content:

It is often part of a computer telephony integration system. ? Agent performance analytics ? Automated surveys -are used to gain customer feedback through the internet and via the telephone. Automated surveys are particularly used for customer research purposes in call centre for customer relationship management and performance management purposes...
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Automated surveys are particularly used for customer research purposes in call centre for customer relationship management and performance management purposes. They are also used for market research and job satisfaction surveys. ? BTTC (best time to call)/ Outbound call optimization ? IVR (interactive voice response) - In telephony, interactive voice response, or IVR, is a computerized system that allows a person, typically a telephone caller, to select options from a voice menu and otherwise interact with the computer phone system...
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General issues of this essay:
Viruses, Trojan horses and worms can be the cause of damage to a computer system ? are people who generate them breaking the law? Use examples or case studies from the press or text books to explain your answer technology used in call center Call Center Case Study - Customer Contact Center The Importance Of The Press Example Press Release The Printing Press Freedom Through The Press freedom of press Freedom of The Press Press Freedom Freedon of the Press wald press Print Vs. Press Wald Press The Pritting Press
 

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