Total Quality Management In The Hospitality Industry

Essay specific features

 

Issue:

History

 

Written by:

Salvador D

 

Date added:

February 26, 2017

 

Level:

University

 

Grade:

B

 

No of pages / words:

20 / 5375

 

Was viewed:

580 times

 

Rating of current essay:

 
Essay content:

We conclude that the primary area of difficulty is in identifying appropriate quality measures. Some approaches to overcoming the problems are suggested and a case study of the application of measurement techniques in a hotel is described. 1. Introduction Visualize the lobby of a hotel that is renowned for its quality service...
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Introduction Visualize the lobby of a hotel that is renowned for its quality service. The General Manager is discretely observing the activity in the foyer. Nearby is the front desk and guests are being checked in, and from his vantage point the Manager can hear what is being said. The front desk clerk is confirming the arrangements of the booking with the guest and the following discussion occurs: "Sir, you will be charging your accommodation to the company and paying your other expenses...
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