TQM Verizon

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Eva S


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November 29, 2012







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This quality assurance also affects the employees who are higher on the organizational chart. Marcos Pinero is the Quality Manager for Riordan Manufacturing and is responsible for the quality of the products and the service that Riordan provides. The quality manager's job description is: "Plans, coordinates and directs quality control program designed to ensure continuous production of products consistent with established standards" (University of Phoenix [Uop], 2006)...
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The quality manager then reports to the Vice President of Operations (VPO) Mark Meitzel. The VPO is responsible for coordinating activities of operation. Meitzel aids the Chief Operating Officer in formulating and administering organization policies. The Chief Operating Officer is Hugh McCauley who is responsible for the activities of the organization in support of the "policies, goals and objectives established by the chief executive officer and the Board of Directors" University of (Phoenix [Uop], 2006)...
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