Trends 2006: Retail IT

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Kylee H


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December 8, 2013








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So where will 2006 take us? Two places: Experience-based differentiation ? whether an explicit strategy or a reactive move to be more customer service-oriented ? will drive technology activity beyond the store; and service-oriented architecture will break down application boundaries, putting infrastructure questions ? and investments ? back on the road map...
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Is the retail IT renaissance finally here? It might be just around the corner ? but only if sales stay up, IT finally learns how to talk to the business, and the business finally learns that architecture investments pay off in the end. TA B L E O F CO N T E N TS Retailers Tackle Experience-Based Differentiation And Architecture Experience-Based Differentiation's Ripple Effect The Platform Wars: Round One WHAT IT MEANS The Retail IT Renaissance Is Almost Here N OT E S & R E S O U R C E S This document is based on interviews with a number of retailers and technology vendors and data gathered at several industry conferences during 2005...
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