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Essay

UMD transportation

Essay specific features

 

Issue:

Miscellaneous

 

Written by:

Kimberlee B

 

Date added:

November 13, 2014

 

Level:

University

 

Grade:

A

 

No of pages / words:

3 / 700

 

Was viewed:

480 times

 

Rating of current essay:

 
Essay content:

The contact person explained to me that he would check into the problem. Later that day I was not afforded a return call. The next day, I traveled to Martz office and met with contact in person. A heated verbal argument ensued. They lied saying they showed up but they did not. Fisher states that "the best time for handling problems is before they become problems" (pg 37)...
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At this point, I should have aired on the side of caution and remained attentive. Contact person told me in enough words that the service they provided us was the best they could do and because we were not a million dollar client of theirs, there was nothing that they would be willing to do to rectify the problem and better their service...
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General issues of this essay:
customer service Case Study: Inductotherm Customer Relationship Building Customer Service Customer Service Customer Service customer service strategies customer service customer service Improving Customer Service Possible Cultural Changes inside Google Company Customer Service customer service in n out customer service What constitutes good customer service and makes a company in the fast food industry indispensable? Is Maritime Transportation losing out its competitive advantage over other modes of transportation like air and road transportation?
 

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