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Essay heading: : EXCEPTIONAL SERVICE & ITS PRACTICE
 
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Issue: Business
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Date added: April 7, 2006
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No of pages / words: 2 / 508
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Dell is well known for their customer service. Dell provides both types of exceptional service. Dell's major competitors include Apple, Hewlett-Packard (HP), Sun Microsystems, Gateway, Lenovo, Sony, Acer, Toshiba and Asus. Dell is the only retailer who sells the products only through e tailing. They do not have any physical retail outlet in all over the world even though they are one of the largest PC sellers in the world...
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Dell is well known for their customer service. Dell provides both types of exceptional service. Dell's major competitors include Apple, Hewlett-Packard (HP), Sun Microsystems, Gateway, Lenovo, Sony, Acer, Toshiba and Asus. Dell is the only retailer who sells the products only through e tailing. They do not have any physical retail outlet in all over the world even though they are one of the largest PC sellers in the world...
displayed next 300 characters

 
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DELL COMPUTERS
Dell decided to move back their call center from overseas. After receiving negative feed back from customers, Dell implemented other ideas in an effort to reduce costs as a long term solutions to regaining profit...
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Dell Analysis
They sale exclusively by their own channels which offer their customers a different approach of their products. In contrary, the competitors decided to have a very broad choice of channel which enlarge the customers possibilities...
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Dell'S Competitive Advantage
Dell's primary resources include the most up-to-date technology and IT tools that allow it to effectively move along their advanced supply chain and attain the value they are reaching for...
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Dell
The value created by using the direct model to sell customized products and by providing on-site service ranked Dell between market leaders IBM, HP.
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Dell
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Exchange
However, the way Dell works is a complete different manner. Not only does Dell give near unlimited choices to the consumers, Dell also interacts with the consumers to learn more about their needs...
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Swot Analysis
Whilst this is a tremendous advantage in terms of business operations, allowing Dell to focus on marketing and logistics, the company is reliant on a few large suppliers, and to an extent is locked in for periods of time (i...
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