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Essay heading: &Quot;The Six Sigma Define, Measure, Analyze, Improve, Control (Dmaic) Process
 
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Issue: Business
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Date added: December 26, 1996
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No of pages / words: 6 / 1564
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Fishbone) By Kerri Simon When utilizing a team approach to problem solving, there are often many opinions as to the problem's root cause. One way to capture these different ideas and stimulate the team's brainstorming on root causes is the cause and effect diagram, commonly called a fishbone. The fishbone will help to visually display the many potential causes for a specific problem or effect...
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Fishbone) By Kerri Simon When utilizing a team approach to problem solving, there are often many opinions as to the problem's root cause. One way to capture these different ideas and stimulate the team's brainstorming on root causes is the cause and effect diagram, commonly called a fishbone. The fishbone will help to visually display the many potential causes for a specific problem or effect...
displayed next 300 characters

 
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Problem solving: overcoming some obstacles in order to answer a question or achieve a goal Four phases - Understanding - Generating hypotheses - Testing hypotheses - Checking results Strategies - Used in the generating hypotheses stage - Algorithm Algorithm: a mechanical repetitive procedure for solving a problem - Guarantee a correct solution to the problem - Heuristics Heuristics: strategies for solving a problem or for guiding an investigation - Narrow the range of options we have to consider when trying to solve a problem Types of Problems - Inducing Structure - Try and discover relations among parts of the problem - Transformation - Involve carrying out a sequence of transformations in order to reach a specific goal - Problems of arrangement - Involve arranging the parts of the problem in such a way that it satisfies some criterion - Often solved with a burst of insight Insight: the sudden discovery of the correct solution following incorrect attempts based primarily on trial and error - Insight Problems - Problem solution suddenly enters our mind - Immediately realize the solution to the problem is correct - Occurs suddenly - Novel approach to the problem has been taken - Novel interpretation of the problem has been made - Non-insight problem - Solve gradually - Using reasoning skills and a routine set of procedures - Metcalf & Wiebe (1987) - Insight problems - Algebra problems - "Warmth" ratings - Results - Algebra problems - Warmth ratings gradually grew until solution - Insight problems - No increase in warmth ratings until the person solved the problem in a flash of insight Barriers to Problem Solving - Involve assumptions affecting problem solving Fixation: an impediment to problem solving - Perceptual fixation - Involves perceptual (visual/spatial) assumptions about the problem domain that blocks ability to reach a solution - Mental Set - Get stuck on a set of rules to solve the problem - Use them even when the set of rules will prevent the solution or there is an easier solution - Functional Fixation - Getting stuck on a particular use for an object
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