E.g.: • Customer database • Spreadsheets showing sales and expenditure forecasting • Organization website Functions of business systems There are three basic functions of business systems that organization use for day to day basis. To conduct business on a regular basis • A booking systems for a Leisure and recreation center • A cleaning system where staff have to clean/mob leisure center facilities or premises on certain time To manage information and maintain records • keep a customer record system • accounts systems • staff records To support management decision taking • planning the future direction of a business • forecasting sales for future months and years Organizations are made up of a system which moves/operates the business to its smooth running and initially to its goals and objectives...
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This business system covers all aspects of the organization operation from marketing o customer service. Different Systems used in Leisure and Recreation Originations Customers Customer also has to follow a system when they are linked with a organization somehow. For example when customer book for a reservation they follow a system to book a hotel room...
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Total Quality Management In general when conducting even a small business deal both parties have expectations and their expectations may not always be the same. The expectations or standards of one country may also be very different from that another country...	3 / 650
Total Quality Management Lots of companies have begun implementing these processes to improve their production and service process and it has seen with improvements in factors such as low costs, standardization of products...	3 / 621
Total Quality Management Total quality management is basically a focus of all employees from the CEO to the warehouse laborer, toward the common goal of providing the best service and best products possible to customers...	3 / 705
Total Quality Management TQM is the complete approach to improve organizational performance and effectiveness. There are numerous definitions of TQM, but Mullins 5th edition (1999) says TQM is: "A way of life for an organization as a whole, committed to total customer satisfaction through continuous process of improvement, and the contribution and involvement of people" (3) Laurie J Mullins Management and Organization al Behaviour 5th Edition 1999 One should be aware that it is not a departmental project or quality saving campaign; but TQM is a philosophy that the organization adapts and implements throughout the company for a mutual benefit i...	2 / 477