Eliminating the higher percentage of shrink would consist of possibly adding more sales staff to lessen the opportunity for possible theft, as well as improve customer service. Applying the principles of 6 Sigma would allow the store to lose less than one percent of product. Changes over the past year have dropped shrink from around ... displayed 300 characters
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Changes over the past year have dropped shrink from around .1 percent down to .005 percent. Management has taken steps to correct the problem, without the knowledge of 6 Sigma.
Step Present Situation Applying 6 Sigma Principles
3) Analyze One of the more prominent issues regarding theft levels is the level of commitment by the sales associates... displayed next 300 characters
However, two months later, Sprint found another strategy to deal with customer service issues pertaining to their customers; terminate their service. On June 29, 2007, Sprint sent letters notifying some customers that their service would be cancelled by the end of July due to excessive calls to customer service ("Sprint breaks up with high-maintenance customers", Reardon 2007)...
If Tesco make more profit they might be able to open new stores in areas where there are not that many stores.
How will the employee benefit
It will benefit the employee if the business monitor and evaluate and improve the customer service because will the employee will have the satisfaction that they are doing there job to the best of there ability...
Such an office may also responds to letters, faxes, e-mails and similar written correspondence.
Customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty...
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