I will also begin working on the implementation of the new policies set forth and begin preparing the materials for a training class for our call center associates.
Comment 3 - National Association of Attorneys General. (n.d.). Retrieved September 3, 2008, from http://www.ftc.gov/bcp/adcon/900rule/comments/naag... displayed 300 characters
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For starters, the private law directs us to the point that we could have contacted the Kettles after the first call to a 900 number. Because there had never been any activity of this nature prior, it would have been a simple courtesy just to follow up before it had the chance to get out of hand. On the public law side of things, as long as the Kettles pay their regular phone charges, we cannot disconnect service for nonpayment of the 900 number charges... displayed next 300 characters
We have experienced this situation in our call center, we have lost more than 25% of our associates due to the lack of technology or simply because associates do not feel comfortable with the tools that are provided by the organization...
In the implementation of Global Communication's new strategy, all stakeholders have been affected immensely.
Within three years, Global Communications must increase their market share in the telecommunications industry in order to survive in the competitive industry...
Based on the information provided previously, the executives do not believe that Option One (build a cable plant on Kava) is a viable option, mainly due to the lack of opportunity for future expansion and growth...
However, two months later, Sprint found another strategy to deal with customer service issues pertaining to their customers; terminate their service. On June 29, 2007, Sprint sent letters notifying some customers that their service would be cancelled by the end of July due to excessive calls to customer service ("Sprint breaks up with high-maintenance customers", Reardon 2007)...
CEO: Oversees the company's daily operations and strategic planning.
COO: Runs the company on a day to day basis and reports to the CEO.
CFO: Responsible for accounting, payroll, SEC compliance, and financial management...
This is due to lack of training on the part of the company and the call center operator. With the large turnover of staff and little job satisfaction for the telephone operator the problem may seem difficult to overcome...
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