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Essay heading: A Systems Approach To Performance Measurement In Hospitality
Essay specific features
| Issue: |
Book Reports |
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| Date added: |
February 26, 2004 |
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3 / 645 |
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For example, the textbook spends some time discussing scheduling customer demands. Hotels use a reservation system to forecast customer demand. Many times, customers know well ahead of time of their stay. This advanced notice helps hotels with scheduling, which according to the article becomes a “back office” procedure...
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The article states that because of the advanced notice, scheduling can be automated. Furthermore, the article goes further to argue that proper scheduling leads to better work standards. Because of the amount of work to be done, it is important that employees’ have standards for the work to be done. Without it, an employee may not clean a hotel room thoroughly...
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