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February 12, 2000






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The exams are designed to test your knowledge of a concept or objective, so use this book to learn the objective behind the question. You can use the book mainly to fill in the gaps in your current computer service knowledge. You may find, as many PC technicians have, that being well versed in all the technical aspects of the equipment is not enough to provide a satisfactory level of support—you must also have customer-relations skills...
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