price & cost) - 45% market share - Market leader - #3 player low price-wise - 25% market share - #2 player in market - #2 player low price-wise - 16% market share - #3 player in market - #1 player low price-wise (exhibit 8) Financial performance The OM figures below are low or on-par when compared to ‘services-direct’ benchmarks for business and consumer (15% and 9% resp...
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Year-on-year 12% growth in revenue and OI which is good. Operating margins of 9.1 (ex 5). Revenue grew by 6% while OI grew by 13% indicating significant improvement in cost efficiency. Operating margins of 7.9 (exhibit 6). More than 100% growth in OI in Q1-3 of 1997 indicating stupendous growth. Culture & human resource management - People focus - Promotions within ranks - No layoffs - Extensive training programs - Employee freedom - Focus on communication - Performance based incentives - Profit-sharing plan - Spot recognition programs - Only flight crew in to a union - Managers focus - Promotions within ranks - Private stocks issued to managers - Non-management employee stock option - Humility ethic - Live by policy book - Big gap between full-time and part-time wages - Lesser full-time positions - Disrupted labor-management relations in recent times - Cost focus - Frugal and conservative - No-frills operations involving very less overheads - Humility ethic - Half of the workforce in union Operations: pickup & delivery - Data: 129000 employees, 38000 ground vehicles, 600 aircraft, 1400 retail sites, 32000 drop-off boxes, 2...
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