This is due to lack of training on the part of the company and the call center operator. With the large turnover of staff and little job satisfaction for the telephone operator the problem may seem difficult to overcome. It could, however be improved on quiet easily by constant monitoring of calls plus building training programs to deal with the most common problems...
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It is noticeable, however that many more call centers are warning customers that their call `maybe` monitored for training purposes. A lot of companies locate their call centres outside their own country, which can again cause problems for the caller. Whilst these overseas call centers do an excellent job and, in general, prove to be very efficient, there is, on occasion, difficulty with the language...
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