Customer Relations Management

Essay specific features

 

Issue:

Business

 

Written by:

Robert H

 

Date added:

July 24, 2013

 

Level:

University

 

Grade:

B

 

No of pages / words:

3 / 734

 

Was viewed:

1844 times

 

Rating of current essay:

 
Essay content:

Emerging technology and the ease of self-service has changed the methods in which companies employ CRM strategies but the concepts still remains the same; knowing what the customer wants and what their habits are going to be. “Organizations are therefore looking for ways to personalize online experiences (a process also referred to as mass customization) through tools such as help-desk software, e-mail organizers and Web development apps...
displayed 300 characters

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Emerging technology and the ease of self-service has changed the methods in which companies employ CRM strategies but the concepts still remains the same; knowing what the customer wants and what their habits are going to be. “Organizations are therefore looking for ways to personalize online experiences (a process also referred to as mass customization) through tools such as help-desk software, e-mail organizers and Web development apps...
displayed 300 characters

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