The emotion regulation model is also useful because it shows how emotional labor can have varying consequences.
Figure 1. Conceptual model of emotional labor. From "Emotion Regulation in the Workplace" by A. Grandey, 2000, Journal of Occupational Health Psychology, 5, p. 101. Copyright 2000 by the Educational Publishing Foundation... displayed 300 characters
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Conceptual model of emotional labor. From "Emotion Regulation in the Workplace" by A. Grandey, 2000, Journal of Occupational Health Psychology, 5, p. 101. Copyright 2000 by the Educational Publishing Foundation. Reprinted with permission. NA = negative affect; PA = positive affect; H1?H6 = study hypotheses
Many parts of Grandey's (2000) emotion regulation model have already been confirmed empirically using survey-based methods... displayed next 300 characters
 Extension to the Harrod-Domar model
Solow extended the Harrod-Domar model by:
* Adding labor as a factor of production;
* Requiring diminishing returns to labor and capital separately, and constant returns to scale for both factors combined;
* Introducing a time-varying technology variable distinct from capital and labor...
This cognitive appraisal determines whether the person will have an emotional response and if so, what type of response. In short, Lazarus contends that emotions are provoked when cognitive appraisals of events or circumstances are positive or negative but not neutral...
Moreover, the research found that a large number of customers emphasize that "treated as a valuable customer", "friendly staff" and "fast service" are the most important factors in creating customer satisfaction...
Workers who are highly involved with their job or who view it as central to their life are more likely to experience emotional exhaustion. The last determinant of emotional exhaustion is interpersonal interactions...
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