Constantly strive to reduce variation.
6."Institute training on the job". If people are inadequately trained, they will not all work the same way, and this will introduce variation.
7."Institute leadership". Deming makes a distinction between leadership and mere supervision. The latter is quota- and target-based... displayed 300 characters
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Deming makes a distinction between leadership and mere supervision. The latter is quota- and target-based.
8."Drive out fear". Deming sees management by fear as counter- productive in the long term, because it prevents workers from acting in the organisation's best interests.
9."Break down barriers between departments"... displayed next 300 characters
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