In addition, observing an individual may make him/her feel uncomfortable, thus impacting the way he/she performs. Another information-gathering technique is to elicit feedback about business requirements and processes from the users of the system. Feedback from actual users can be elicited via questionnaires or in-person interviews...
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There are benefits and disadvantages in using each type of technique. Questionnaires are a fairly inexpensive methodology, and results can typically be turned around quickly. Survey instruments can safeguard the interviewee's anonymity and can be completed at the user's convenience. Unfortunately, information retrieved from questionnaires may not be very detailed since the ability to probe for additional information is limited...
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