Hence it is essential for vendors in today?¦s society to understand the constraints and benefits of the ERP system to a firm prior to marketing them to ensure greater degree of acceptance by the organization and ensure fit with its practices. 1.2 Real-World Example: ABN AMRO Bank An example of a company that has reaped the benefits of a successful ERP implementation is ABN AMRO bank...
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The bank collaborates with the PeopleSoft Enterprise in incorporating the idea of ERP systems into its Multi Channel Program (MCP). MCP program is one that enables its client to choose how and when they wish to communicate with ABN AMRO by integrating the communication channels (call centre or Internet) such that clients who enquire information through the internet would not have to repeat their story when they call the call centre...
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