Gap Analysis: Riordan Manufacturing

Essay specific features

 

Issue:

Business

 

Written by:

Denise C

 

Date added:

June 8, 2015

 

Level:

University

 

Grade:

A

 

No of pages / words:

9 / 2269

 

Was viewed:

7009 times

 

Rating of current essay:

 
Essay content:

The decline in sales and profits prompted the company to move towards a customer-relationship management system. The intention of this change was to improve the current relationship with their clients. This sales area would now function as a team focusing on servicing the customer unlike in the past when a single salesperson was responsible...
displayed 300 characters

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This sales area would now function as a team focusing on servicing the customer unlike in the past when a single salesperson was responsible. The perspective was that customer satisfaction would increase. During the decision making, Riordan Manufacturing lost focus on who is the backbone of its organization...
displayed 300 characters

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