Guest Cycle

Essay specific features

 

Issue:

History

 

Written by:

Jessika R

 

Date added:

April 8, 2015

 

Level:

University

 

Grade:

B

 

No of pages / words:

8 / 2227

 

Was viewed:

882 times

 

Rating of current essay:

 
Essay content:

Guest services: Reservation ? Registration ? Occupancy services ? Check-out and history 2. Guest Accounting: Establishment of credits ? posting charges ? Night auditing ? settlement of accounts • Below is a description of the activities undertaken at each stage of the guest cycle: Analysis of Functions 1...
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Pre-arrival: • At the pre-arrival stage, the hotel must create for every potential guest a reservation Record. Doing this initiates the hotel guest cycle. Moreover, reservation records help personalize guest services and appropriately schedule needed staff and facilities • The reservation department should, then, complete all the pre-registration activities and prepare guest folios (applicable only for automated systems)...
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