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Essay heading: harrah's case
Essay specific features
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Business |
| Written by: |
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| Date added: |
August 24, 2001 |
| Level: |
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| Grade: |
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| No of pages / words: |
2 / 314 |
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0 times |
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Essay content:
Eradicated same day cash program with no customer complaints
B. Results of Database Marketing
1. New Business Program
a. Improve effectiveness of converting new Total Gold members to loyal customers
i. Resulted in significant revenue increase ($1,619,210 to $3,024,428)
ii. Net income increased($99,388 to $208,470)
2... displayed 300 characters
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Net income increased($99,388 to $208,470)
2. Loyalty Program
a. I.D customers who were only giving Harrah's a small share of total spending in particular market
b. Budget upside and Frequency upside
i. Increase from 30 to 150 return customers after offers(frequency)
3. Retention Program
a. Reinvigorate customers who broke visitation pattern or showed signs of attrition
ii... displayed next 300 characters
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