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Issue:

Miscellaneous

 

Written by:

Emily G

 

Date added:

August 23, 2015

 

Level:

University

 

Grade:

A

 

No of pages / words:

16 / 4207

 

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5128 times

 

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Until today, Xi’an is still a city of tradition and culture and features many historical including the most famous Terracotta Warriors. It was there, where I undertook my Rooms Division Internship training in a hotel property so contrary to the city it is located in: The Hyatt Regency Xi’an, part of the very modern and contemporary Global Hyatt Corporation which is currently managing over 360 hotels worldwide offering high level western accommodation and service in more than 45 countries worldwide...
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During these six months I have realized that in China everything is different! In this report I will especially focus on working together with Chinese staff, which is generally not accustomed to western culture. How does an establishment that is subject to an International “Hyatt Brand Standard” service policy apply such with a crew consisting of only Chinese people who do neither identify which such policy nor understand the background of western service culture? How are western working methods brought to Chinese staff? I will give a quick overview of the establishment and its organisation...
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General issues of this essay:
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