internal com plan

Essay specific features

 

Issue:

Social Issues

 

Written by:

Carisa R

 

Date added:

November 14, 2014

 

Level:

University

 

Grade:

A

 

No of pages / words:

10 / 2725

 

Was viewed:

1237 times

 

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Essay content:

If the switch is implemented ineffectively, the transition could upset employees and customers and end up costing Bell more than it planned on saving. The Bell Mobility Quarterly Billing Plan (BQB) initiative aims to minimize potential problems by preparing and educating customer service representatives well in advance of the switch...
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INFORM: 100 per cent of customer service representatives are aware of the existence of the BQB initiative at least 2 months prior to program implementation. 2. EDUCATE: 95 per cent of customer service representatives have received both formal and informal education and training on BQB. 3. EVALUATE: 70 per cent of all customer service representatives are able to answer any and all BQB queries and deliver key messages relating to BQB...
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