Customers become more price- sensitive and can compare and buy tickets online. This is beneficial for the low-cost companies, because they stand out. The E-tickets reduced the use of ticket agents. “The Internet provide the lowest-cost form of distribution for airlines through both indirect and direct channels” (bsg...
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Furthermore the customer service representatives now can work from their homes which is another cost saving method. E. A decrease in economy leads to decrease in travel – business and personal. This results in unused capacity and stronger competition. Therefore it might be difficult for the smaller companies to survive...
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JetBlue Capabilities Analysis For competitors in the industry, it is not costly to imitate this Airbus resource. I.T./Operations The information technology and operations structure of JetBlue is an intangible technology resource...	2 / 484
Flying High With Jet Blue This growth is causing overcrowding in turn causing operational problems. Even though JetBlue faired most than other airlines in the aftermath of 9/11, most airlines have recovered significantly...	2 / 383
Jet Blue Airways Another problem I foresee is the increase in maintenance costs as their fleet grows. My recommendation on the employees that will retire from JetBlue is to first get feedback from the employees on what they want or would want in the future...	3 / 615
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