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Essay

Kpo

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Issue:

Business

 

Written by:

Richard G

 

Date added:

January 14, 2015

 

Level:

University

 

Grade:

A

 

No of pages / words:

41 / 11274

 

Was viewed:

4443 times

 

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Essay content:

We consider this to be the single most important factor that differentiates Knowledge Process Outsourcing from its predecessor, Business Process Outsourcing (BPO). • KPO is about “intellectual arbitrage”. This differentiates KPO from IT Outsourcing (ITO) or Business Process Outsourcing (BPO), both of which emphasize cost arbitrage...
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KPO is characterized by niche offerings, highly skilled staff and a relatively small scale. It cuts into the traditional “core competencies” of many organizations. • Knowledge processes are fundamentally different from business processes, with clear differences in process complexity, skill sets and scalability...
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