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managing conflicts and negotiation

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This process guides you to look at creating future solutions and not just solving past problems. The 9 steps of this model include (1)describing the situation, (2)defining the problem statement, (3)describing the end state goals, (4)identifying alternatives, (5)evaluating the alternatives, (6)performing a risk assessment, (7)recommending a solution, (8)implementing the solution and (9)evaluating the results...
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Through the readings, I learned that conflict is inevitable but not necessarily destructive. Functional conflict can lead to growth, increased awareness and self-improvement and dysfunctional conflict is not productive and can negatively affect organizational performance. I also learned that cultural conflict can occur during negotiations because of cultural differences...
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