The current TAT (Second Quarter 1991) of 6.2 days, being 3.1 times the estimated TAT of its major competitor Golden Gate, increases the pressure on the company significantly. The actual working time of processing one request lies at 4.31 hours for RUNs, 2.87 hours RERUNs and 3.09 hours RAINs and 2.55 hours for RAPs (not processed as RUNs)...
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Hence queues are not processed effectively. Employees are faced with an uneven workload and low capacity utilization. Requests can no longer be processed in the necessary time and a backlog begins to amount. This backlog can never be caught up with. Especially the RERUN late rate increased from 15.9% in the first quarter 1989 to 44...
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