Most recently, it
won Customer Service Initiative of the Year for its new
Topshop To Go service at the Retail Week Awards 2005.
The past year has also seen it win awards from magazines
including Company, In Style and Time Out.
The driving force behind the transformation of Topshop
is the team led by brand director Jane Shepherdson,
who has been rated as one of the fashion industry’s most
influential figures... displayed 300 characters
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Responding quickly to emerging trends has been a key
success factor for retailers such as Topshop, which has
carved out a reputation for its ability to pre-empt the
latest catwalk styles at affordable prices and with the
shortest possible lead times.
The UK market for women’s clothing is forecast to grow
by almost 10% between 2003 and 2008 to reach a value
of nearly ?12... displayed next 300 characters
Dell is well known for their customer service. Dell provides both types of exceptional service. Dell's major competitors include Apple, Hewlett-Packard (HP), Sun Microsystems, Gateway, Lenovo, Sony, Acer, Toshiba and Asus...
However, two months later, Sprint found another strategy to deal with customer service issues pertaining to their customers; terminate their service. On June 29, 2007, Sprint sent letters notifying some customers that their service would be cancelled by the end of July due to excessive calls to customer service ("Sprint breaks up with high-maintenance customers", Reardon 2007)...
Since then, Topshop has gone onto become one of fashion's major success stories with over 309 fashion stores nationwide, including the world's largest fashion store at Oxford Circus, which attracts over 200,000 shoppers each week!
In September 2005 Topshop showed its...
After all, bad customer service can ruin a business.
Most people should ask themselves, would I want to be treated this way by someone? If people will keep this in mind they will always be courteous and go that extra mile to help the customer...
With online services customer can get faster answers to their questions 24 hours a day, seven days a week. Web services also develop the perception that a company site has a good handle on its customers' needs thereby strengthening their overall confidence in that company...
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