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Essay heading: Mr
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Technology |
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August 14, 2006 |
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Ada
banyak kontroversi di sekitar penurunan angka Six Sigma menjadi 3.4 dpmo
(defects per million opportunities). Namun bagi kita, yang penting intinya
adalah Six Sigma sebagai metrics merupakan sebuah referensi untuk mencapai
suatu keadaan yang nyaris bebas cacat. Dalam perkembangannya, 6o bukan
hanya sebuah metrics, namun telah berkembang menjadi sebuah metodologi
dan bahkan strategi bisnis... displayed 300 characters
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Dalam perkembangannya, 6o bukan
hanya sebuah metrics, namun telah berkembang menjadi sebuah metodologi
dan bahkan strategi bisnis.
Menurut Peter Pande,dkk, dalam bukunya The Six Sigma Way: Team
Fieldbook, ada enam komponen utama konsep Six Sigma sebagai strategi
bisnis
3
:
1. Benar-benar mengutamakan pelanggan: seperti kita sadari bersama,
pelanggan bukan hanya berarti pembeli, tapi bisa juga berarti rekan
kerja kita, team yang menerima hasil kerja kita, pemerintah,
masyarakat umum pengguna jasa, dll... displayed next 300 characters
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