ROOMS MGMT is used by housekeeping to enter when the rooms are cleaned and ready for them to be used at check in. AUDIT – simply is used to run the audit after all check in’s having arrived and process that day’s work...

We do sincerely apologize for this… The guest (interrupt by the guest, the guest is become angry, voice increase) But I have paid already and your hotel already gave me the confirmation letter, u sees that! (Point to the letter), now you say I can’t get the room! How could this happen brabra…… The assistant manager (hears the conflict and come to the reception, smile) Good afternoon Ms An, I am the assistant manager; my name is Eva, nice to meet you...

There is a selection of double and twin rooms each having 1 or 2 double beds. Standards rooms feature: • Alarm clock • Remote control colour television with cable, satellite • In room movies • Direct dial phone • High speed internet • Coffee/tea making facilities • Hairdryer • Duvet • Work desk with lamp • Safe Executive suite • Larger rooms • Extended workspace • Executive decor • 2 telephones • Executive toiletries • Free complimentary water and chocolate bars • Bathrobes • Minibar • Standing lamps Facilities • Beauty studios • Gym and studio • Sauna • Functions rooms • Conference rooms • Cunningham restaurant • Cocktail bar • Grand lounge • Banquet and party packages • Weddings Staff Organisation Front Office Manager Head Receptionist Reception Team Reservation and Sales Team There are eight members of staff that work on front office at Holiday Inn hotel...

An employee is also permitted from announcing a guest’s room number; preventing bystanders from following a guest up to his or her room. (give examples) However, there are times when hotels cannot guarantee or be the insurer that nothing will happen to a guest...