As previously mentioned, the fast changing workforce, high-speed technology, and elevated customer expectation creates external and internal demands on WMATA's structures, strategies, mission, policies, and procedures. With veterans and baby boomers retiring, a new workforce has required that WMATA face the internal impact of organizational behavior...
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With veterans and baby boomers retiring, a new workforce has required that WMATA face the internal impact of organizational behavior. WMATA motivates their employees by providing missions and mission statements that place the attention on the employees and customers. The training is provided to develop more effective managers, who can influence employees' attitudes and increase productivity...
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